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// operations · processes · the tools that connect them

I map how the work actually flows, then build whatever makes it run smoothly.

Operations and process consulting for small businesses, growing associations and product teams. No pressure. No jargon. And yes, websites too.

64Week one regs
112Members moved
3
Built & delivered · 2026
15+ yrs
delivering projects
End-to-end
design → build → ship

Wondering where your own work is leaking time?

Start a project → No pitch, no pressure.
// what I build

From a blank page to something people use every day.

I work end to end, designing how it should feel, building the thing itself, and wiring up the systems that keep it running.

◆

Websites & web apps

Modern, fast, responsive sites and applications, designed and coded with care to fit your brand and the way you actually work.

designHTML/CSS/JSresponsive
⚙

Internal tools & automation

The portals, dashboards, and quiet little tools that take busywork off your plate, built in Python, SQL, and modern web stacks.

PythonSQLdashboards
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Systems & delivery

The operator's edge: I scope it, plan it, and run the build like a project, so what we make ships on time and actually lands.

project mgmtprocessrollout
// selected work

Recent builds.

Two recent client builds, a global members' platform and an operations turnaround on a shop floor.

The Value Web
Platform migration

A member platform they own

64Week one regs
112Members moved
<5 minCutover downtime

Moved a global community off rented software onto a self-owned platform spanning Academy, Assembly & Advocacy.

View case study →
Project Ember
Ops & tooling

Getting the dates to hold

9→4%Rework share
<15%Late jobs now
$22kTriggering job

A custom window and door shop was late on a third of its jobs and paying 9% of revenue in rework. One signed spec sheet fixed most of it.

View case study →

Want a walkthrough of either of these?

Book a call → Thirty minutes, no slides.
// how we work together

You’ll always know where things stand.

Every engagement runs through a private client portal. Proposals, progress, design reviews, documents, and invoices in one place, so you are never chasing me for a status update.

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One live project view

Milestones, progress, and what is coming next, updating as the work moves. If a date slips, you see it when I do.

milestonesprogress
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Review designs in place

Pages get shared to your portal. Leave feedback exactly where you mean it, or sign off when you are happy.

feedbackapprovals
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Documents and invoicing

Everything produced during the engagement lives in one place, tied to the milestones you already agreed. It stays there after we finish.

documentsbilling
// what's in the lab

Glowlist. The whole night, from one link.

Glowlist runs tickets, vendors, payments and safety for festivals, night markets and events. The organizer answers a few questions, and Glowlist switches on what the night needs and shows the price before anything is paid. It's in early access now, and live at glowlist.ca.

Setup

It asks what a good producer would

Event type, head count, 19+ or all ages, security, vendors, payments. Each answer turns on the right tools and sets the price.

Payments

Interac e-Transfer, matched for you

Every ticket and booth gets a reference code, and deposits are matched automatically. Stripe or Shopify for cards, with the money going straight to the organizer.

Safety

Lost child alerts on every all-ages night

A parent pins where they last saw their child, and security, gate staff and the organizer are alerted at once, with exits and meeting points on the organizer's own floor plan.

Currency

A currency with the event's name on it

Organizers name it, colour it and add a logo. Guests top up once and tap to pay at every vendor. 1 = $1, settled after close.

Where it started. Glowlist is based on my ad-hoc work in events management.

Running an event in the next year? Glowlist is taking early-access organizers now.

Get early access → Try the setup
Chris Bertrand
// about me

An unusual route to building software.

I got here by way of the lab and the construction site.

My foundation is in life sciences and biochemistry, where I learned to think in systems, evidence, and process. From there I went deep into professional practice and project management in design-build architecture and engineering, delivering complex facilities across Canada's biomedical landscape, including radiopharmaceutical environments, where precision and compliance are not optional.

I've never worked in just one lane. I've sat at the table with scientists, engineers, architects, and operators, and I've shipped real things under real constraints. Now I bring that same rigor to software and the web, building tools that are clear, durable, scalable, and a genuine pleasure to use.

// origin

Life sciences

Systems thinking, evidence, and process, the foundation.

// 15+ yrs

Design-build A&E · project management

Delivering complex biomedical & radiopharma facilities across Canada.

// now

Software, web & systems

Designing and building digital products, sites, and internal tools.

Got something half-built that stalled?

Start a project → Happy to look either way.
// let's build

Have something you want built?

A website, an internal tool, or a product from scratch. Tell me where you're stuck and where you want to get to.

Thanks, your message is on its way. I'll get back to you soon.