Case studies
A member-driven organization growing fast enough that spreadsheets stopped scaling. Designed new processes around member intake, communication, and reporting — and built lightweight internal tools in Python and SQL that the team can actually maintain.
A small product team shipping software. Supporting marketing, technical documentation, system validation, and testing criteria — the operational scaffolding around the engineering work.
Long-running support for a small local food business — books, customer service, website updates and design. The kind of mixed bag a small business owner needs help with but can't easily justify hiring full-time for.
Onboarding, performance, and levelling — what broke first as the company tripled in headcount, and how we rebuilt it without slowing the business down.